Staff welcoming, friendly, cheerful. Large tatami rooms - good value. Interesting location with bookshops, cafes, lively restaurants nearby. Convenient transport connections to other cities.

All good.

Nice restaurant in the hotel itself. There was private parking. This property is a good base for a trip in Kumamoto...

It is very convenient to walk to the nearby train station from here, and the location and staff are excellent.

We recently stayed in a traditional Japanese-style room and were blown away by how spacious and comfortable it was. the hotel's location is fantastic, right in the heart of the city center, just a short tram ride from main attractions or iconic restaurants and cafes' recommendations. the staff were incredibly welcoming and helpful, even bringing us umbrellas when it was raining outside. the private family bath was a wonderful experience with its facilities and a lovely touch.

Although the building is aged, it is currently being upgraded.

Spent Christmas at this traditional hotel and had a great time. the location was perfect for exploring the city, with restaurants and shops within easy reach. the family bath was a real highlight, and the staff were friendly and welcoming. the private bath was also a great option, and we appreciated the cookies and tea provided in the room.

The hotel was quite old and showed its age in some areas. the tatami mats in our room were worn and uncomfortable, and the bedding was not very cozy.

We loved the hotel's location in this lively city, with plenty of interesting places to explore nearby. There were lots of restaurants, cafes, book shops, and excellent transportation options. The hotel staff were courteous, friendly, and cheerful, and the tatami rooms were spacious and good value.

Nothing not to love.

Great value for money! The hotel is located in a lively area, close to restaurants, shops and public transport. The staff is very welcoming and helpful, always ready to give you tips and recommendations. , the traditional tatami room was very spacious and comfortable, with all the expected amenities. Plus, the private family bath was a great perk, perfect for relaxing after a long day of sightseeing.

The building is quite old and some parts are in need of renovations. The tatami mattresses were a bit too thin and worn out, making it less comfortable than other ryokans I have stayed at.